Privacy Policy

Last updated: [Month Day, Year]

Draft for attorney review. Replace bracketed items and have a healthcare attorney licensed in your state review before publishing.

This Privacy Policy explains how Direction Recovery, Inc. ("Direction Recovery," "we," "us") collects, uses, and shares information when you visit directionrecovery.com, use our online forms, or communicate with us by phone, text, or email (together, the "Services"). It covers website and marketing information. Information about your health care as a patient is protected separately under our Notice of Privacy Practices, which controls if the two conflict.

Information we collect

Information you give us

Contact details such as your name, phone number, email address, date of birth, and state of residence when you request a call or fill out a form.
Information about your situation that you choose to share, such as substances you want help with, insurance type, and notes.
Messages you send us by phone, text, email, or chat.

Information collected automatically

Device and browser information, IP address, pages viewed, time on page, and referring website.
Cookies and similar technologies used to keep the site working, understand how it is used, and measure advertising. See "Cookies and tracking" below.

Information from others

Insurance eligibility information from your health plan or a verification service, when you ask us to check coverage.
Referral information if a provider, family member, or organization refers you to us.

How we use information

To respond to your request, schedule visits, verify insurance, and provide care.
To communicate with you by phone, text, and email about treatment and appointments, with your consent. You can opt out of texts at any time by replying STOP.
To operate, secure, and improve the Services.
To measure and improve our outreach. We do not use protected health information for marketing without your written authorization.
To comply with law, respond to lawful requests, and protect our rights, patients, and staff.

How we share information

We do not sell personal information. We share it only:

With service providers who work on our behalf (hosting, call routing, scheduling, insurance verification, analytics) under contracts that restrict their use of the information. Providers that handle health information sign HIPAA business associate agreements.
With our affiliated medical practice, Direction Recovery Medical Group, PLLC, which provides your care.
When required by law, court order, or to prevent serious harm.
In a merger, acquisition, or financing, subject to this policy and applicable law.

Cookies and tracking

We use essential cookies to make the site work and analytics cookies to understand traffic. We do not place advertising pixels on pages where you enter health information, and we configure analytics to avoid collecting health details. You can control cookies in your browser settings. [If you use Google Analytics, Meta Pixel, or call tracking, list them here.]

Text messaging

By providing your phone number and checking the consent box, you agree to receive calls and texts from Direction Recovery about your request and care. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of receiving treatment.

Security

We use encryption in transit and at rest, access controls, and staff training to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct, or delete the information we hold about you, subject to legal record-keeping requirements for health records.
You may opt out of marketing communications at any time.
Residents of certain states may have additional rights under state privacy laws. Contact us to exercise them.

Children

Our Services are for adults 18 and older. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The "Last updated" date shows the current version. Significant changes will be posted on this page.

Contact us

Direction Recovery, Inc.
[Street address], Huntington, WV 25701
sid@directionrecovery.com
(386) 916-2117